The question of what convergence truly is drove me to make my most recent technology purchase. Or maybe I purchased it because I wanted to better understand open source software in the mobile environment. Of course, it could just be that I really wanted to buy this new device regardless of how it may help me to better understand mobile convergence or open source software’s role in the mobile world.
In any case, I purchased a Nokia N800. If you haven’t seen one yet, it is basically a Wi-Fi enabled tablet which runs the Linux-based Maemo 3.2 operating system. Unlike the iPhone, which I have previously mentioned as a possible candidate for offering true, needs based convergence, this device is quite a bit different. For example, it doesn’t have a phone built in- only Wi-Fi and Bluetooth. It also probably isn’t a complete substitute for a laptop- it has Opera and several other applications, but no Microsoft Office or OpenOffice as of yet. It is (at least what I hope it is given I haven’t received it yet) a great device for accessing internet applications while mobile.
My communication-based mobility needs are as follows:
- being able to communicate as easily and conveniently as possible in a wide variety of situations
- being able to have access to information and Internet communication apps (IM and Skype, for example) when I am traveling or spending a fair amount of time in-between home and the office (those third places) without lugging around a heavy device or case
- being able to have access to entertainment in these in-between situations
- being able to quickly access new content and applications as they become available
So, the solution to my first need is a small cell phone. I know this because I already have one (a Verizon KRZR). It is both small enough and durable enough to easily fit and survive in my pocket. This also includes riding and/or crashing in the pockets of my cycling jersey while mountain biking- the iPhone and traditional smart phones don’t meet this criteria.
I’m hoping that the N800 is the answer to the second need. A laptop definitely doesn’t solve this need. I suppose an iPhone or other smart phone might fit the bill, but I don’t want to have two phones with two service plans. One solution might be to have a GSM service provider where I could switch the SIM card between phones, but the hassle factor on that seemed fairly high and applications like Skype are definitely not available on these devices.
In terms of the third need, the best standalone solution is a portable game player- a Nintendo DS, perhaps.
The forth need seems to be largely a function of the development environment for the device(s) that I choose for the first three needs.
While these four groups of needs are fairly straightforward, there are other, perhaps equally important, unstated needs that must also be addressed. These revolve around integration and interoperability. In the case of the iPhone, Apple handles this seamlessly. In my case, where I don’t want a single integrated device, integration is not so straightforward. For example, while researching my N800 purchase, I tried to determine from the Verizon website how I might tether my phone to the N800 when I am out of Wi-Fi coverage. While their website had great information on the basic voice and data plans, tethering a N800 to a KRZR seems to be in the category of black magic. The only references to this activity were some vague technical descriptions of bluetooth pairing with not a hint of what the commercial terms of such an activity might be.
So, for me anyways, the iPhone isn’t the answer to my needs. The appeal of the iPhone for many is precisely the integration it offers. But this integration comes at a cost. This cost is not only having to endure a one size fits all strategy, but also being confined to the applications Apple chooses to make available.
Taking a step back from the specific context of mobility, there may be some interesting insights to be gained from my adventure to date. First, I think the vision of many in the business to business space might have some potential in the consumer market. Business customers want solutions that work, but they also want the freedom to choose the individual components that make up these solutions. The days of monolithic, one vendor systems are over. Today’s business customer wants all hardware, software, and services to work together in ways that complement each other. This is why they are embracing approaches like SOA and web services. They are also increasingly looking to open source- certainly not all of them, but enough to matter.
The consumer electronics space would look entirely different if consumers were demanding the same level of integration and openness as their business counterparts. Perhaps the lack of such a focus to date stems from the limited power individual consumers have. The only vote that a single consumer has is the action of purchasing or not purchasing the products and services they are offered. And, while purchasing an iPhone is relatively easy way to vote for integration, trying to purchase an integrated solution across different devices and service providers is much less efficient method for letting marketers know how we would like our needs to be fulfilled.
For me, I have chosen to buy the Nokia N800. Time will tell whether it truly meets my needs- integration and otherwise.